The Rockstars of the Moving Industry
We're sure you would agree when we say that the process of forming and managing a multinational moving company is far from easy. As Anton says:
"We went ahead to apply to City Hall for an operation permit. The process was a bit lengthy. We had to open a bank account and take the state-approved training course. When we passed the written qualifying examination offered by the licensing department, we received the operating license ."
This was just the beginning.
"We went further to buy and register a truck. We purchased the necessary equipment and consumables; hired and trained employees. We also created a website and launched advertising, which played a critical role in attracting our first customers."
To provide residential and commercial relocation services to hundreds of our customers, Anton divided the company into three core teams.
1. The Movers Team
"Movers Team is the face of our company. We can proudly say that all truck loaders are trained in special packaging techniques for various equipment, furniture, etc . Thus, reduces the risk of damage to the very minimum."
2. The Marketing Department
"The Marketing Department works on developing and optimizing our website. They engage in advertising and generally do everything possible to get as many offers as possible."
3. The Sales Department
"The Sales Department has direct contact with clients and movers."
Anton had to face quite a few roadblocks during the process. However, his most important focus was on two things:
1. Fully Understanding the Client's Needs
"When I started the business, I aimed to care for our client's needs and team. We had great marketing and customer service thanks to the good service, equipment, and high-quality personnel. Our managers also quote a fixed price, making it easy for a client to plan a budget with us . I always try to support and motivate employees to work, as the success of California Movers depends on all of us."
2. Using a Rating System for Movers
"We have a special system of bonuses and rewards for loaders. After every move, a personal manager calls each client for feedback on the work done. He also asks them about each loader and the service rendered in general, requesting them to rate each staff on all areas.
The grades of each employee are taken into account, analyzed, and summed up. At the end of the month, the best staff are awarded."